Returns & Refunds Policy
By purchasing any product from us, you agree to the following return policy. Please read them carefully before proceeding.
Returns
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You may return unused items within 30 days of receipt.
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The item must be in original condition, with all original packaging.
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Return shipping costs are the buyer’s responsibility.
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Contact us at valroymusichouse@gmail.com or +41 76 266 43 73 before sending any return.
Non-Returnable Items
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Opened strings
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Reeds
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Mouth pieces, harmonicas, and flutes
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Custom orders
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Any used or scratched items
Refunds
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Once we receive and inspect the returned item, we will process the refund.
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Refunds are issued to the original payment method.
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We do not refund shipping costs unless the return is due to our error.
Warranty Claims
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New items: Covered by the manufacturer’s or distributor’s warranty according to Swiss law.
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Used items: 1-year warranty from Valroy Music House covering defects not caused by misuse or damage.
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For warranty service, contact us with your proof of purchase.
By purchasing any product from us, you confirm that you have read, understood, and agreed to these return and refund policies. If you have any questions or concerns, please contact us at valroymusichouse@gmail.com
Thank you for choosing our Instrument Rental Service!